DELIVERY TERMS & CONDITIONS

Last updated: December 2025

Supernova Containers works with independently owned and operated delivery partners to provide container delivery services. We collect the delivery fee on behalf of these partners to help facilitate a smooth and coordinated drop-off. While we assist with scheduling and communication, all delivery operations and final safety decisions are made solely by the delivery partner.

By purchasing a container and scheduling delivery through Supernova Containers, the client agrees to the following terms.

1. Payment Terms (Payment on Delivery)

All delivery fees and container balances must be paid in full before the container is unloaded at the client’s property.

Supernova collects the delivery fee as a convenience to ensure the delivery partner is compensated and scheduling can proceed without delays.

2. Independent Delivery Partners

Delivery services are performed by independent companies that are not employees, agents, or contractors of Supernova Containers.

Supernova:

Facilitates communication
Helps coordinate scheduling
Provides delivery instructions to the client and driver

The delivery partner:

Controls all aspects of the delivery
Maintains responsibility for equipment and safety
Has final authority to determine whether the site is safe and accessible

3. Client Responsibilities

To ensure a successful delivery, the client is responsible for:

Site Preparation

Providing firm, dry, stable ground
Ensuring adequate turning space, straight-line clearance, and overhead clearance
Removing obstacles such as vehicles, debris, low branches, snow, or ice

Access & Information

Providing accurate delivery details, measurements, and site notes
Ensuring access routes are suitable for a truck and tilt-deck trailer
Confirming final delivery details directly with the delivery partner

Presence at Delivery

Being on-site during the delivery window

Ensuring an authorized representative is present to approve placement

Weather & Condition Updates

Reporting any changes in weather, ground saturation, access, or safety concerns as soon as possible
Acknowledging that weather may affect delivery timing

4. Delivery Windows & Timing

The delivery partner will provide an ETA on the day of delivery. Please note:

Depot delays, traffic, road conditions, and weather may affect timing
Flexibility is required and appreciated
Exact delivery times cannot be guaranteed

5. Failed Delivery Terms

A delivery is considered failed when the delivery partner cannot safely access or unload the container due to conditions outside their control.

A delivery may be classified as failed if:

1. Unsafe or Improper Site Conditions

Soft, muddy, unstable, or saturated ground
Insufficient turning radius or straight-line clearance
Unsafe slopes or uneven terrain
Obstructions such as trees, fences, debris, or overhead wires

2. Client Not Present

No one is on-site to approve placement
Incorrect or missing access instructions (gates, codes, locks)

3. Incorrect or Incomplete Information Provided

Wrong address
Inaccurate measurements or access details
Undisclosed hazards or obstacles

4. Weather or Ground Conditions Affect Safety

Rain, snow, ice, wind, or saturation preventing safe access
Unreported changes in conditions

5. Driver Determines Delivery Is Unsafe

The delivery partner retains full discretion to postpone, refuse, or modify delivery if conditions pose risk to equipment, property, or personal safety.

6. Fees for Failed Delivery & Operational Exceptions

If a delivery cannot be completed for reasons outside the delivery partner’s control, the client may incur:

Delivery Partner Fees (Driver-Assessed):

Wait-time fees
Dry-run fees
Redelivery fees
Additional mileage or towing/recovery fees

These fees are set by the independent delivery partner and must be paid prior to rescheduling.

Supernova-Assessed Fees (When Applicable):

In circumstances where Supernova incurs administrative, depot, or operational costs, the following may also apply:

In-gate and out-gate depot fees
Restocking fees (if containers must be returned to depot or reassigned)
Administrative fees (for reprocessing deliveries, updating paperwork, and coordinating reattempts)
Supernova Containers does not profit from failed delivery fees charged by delivery partners.
Supernova-assessed fees cover only the actual costs required to remedy or reprocess the delivery.

7. Limitation of Liability

Supernova Containers is not liable for:

Delivery delays caused by weather, traffic, depot operations, or road conditions
Decisions made by the delivery partner regarding safety or accessibility
Damage occurring on-site during delivery operations performed by the independent delivery partner

Any claims related to delivery execution must be addressed directly with the delivery partner.

8. Acceptance of Terms

By scheduling delivery, the client acknowledges that they have read, understood, and agreed to these Delivery Terms & Conditions.