Refund policy
Refund and Return Policy
Container deposits are non-refundable.
All container sales are final. However, at our discretion, we may approve a return or refund on a case-by-case basis. This discretionary exception does not apply to container deposits.
If a cancellation, return, full refund, or partial refund is approved, applicable transaction and processing fees outlined below will apply. These fees are separate from any administrative, cancellation, restocking, trucking, depot, storage, or other fees or costs that may also apply.
1. Transaction & Processing Fees
The following transaction and processing fees apply to approved full or partial refunds and are in addition to any other applicable fees or costs under this policy.
Interac E-Transfers
Refunds of payments made by Interac E-Transfer are subject to a $50 refund processing fee, deducted from the approved refund amount.
Credit Card Payments
Credit card processing fees are non-refundable where those fees are not returned to us by the payment processor.
Typical credit card processing fees are approximately 2.9% + $0.30 per transaction. Actual fees may vary depending on the transaction, card type, payment processor, and market.
The applicable non-refundable processing fees will be deducted from the approved full or partial refund.
Bank Transfers
Refunds of payments made by bank transfer are subject to a $50 refund processing fee deducted from the approved refund amount.
Any additional banking or transaction charges incurred in processing or returning the funds may also apply.
2. Returns
Returns After Delivery
Trucking Costs: Customers are responsible for all transportation costs associated with returning the container.
Gate Fees: A $45 outgate fee and $45 ingate fee will apply. Where actual depot gate fees differ, the applicable depot fees may be charged.
Refund Amount: The approved refund will be the applicable purchase amount less trucking, gate, transaction/processing, administrative, cancellation, restocking, storage, and any other applicable fees or costs.
Refused Deliveries
If a customer accepts a container for delivery and then refuses it upon arrival, they will be responsible for trucking costs in both directions, applicable outgate and ingate fees, and any other costs incurred as a result of the refused delivery.
Any outstanding balance resulting from the refused delivery is due on the same day the delivery is refused.
If a delivery is cancelled within 48 hours of the scheduled delivery date and the container has not yet left the depot, the customer will not be charged the remaining cost of the container. However, any non-refundable deposit will be retained, and applicable cancellation, administrative, transaction/processing, or other fees under this policy may still apply.
3. Conditions
All returned containers must be in their original delivered condition.
A receipt or digital proof of purchase is required for all return and refund requests.
Approval of a return does not automatically entitle the customer to a full refund. Any refund will be calculated after all applicable fees and costs have been accounted for.
4. Process
To initiate a return or refund, please contact our customer service team at (877) 607-7703 or reply to your Delivery Email sent from our Dispatch. A Container Claim Form must be submitted within 48 hours of the container delivery.
Where applicable, once the returned container has been received and inspected, we will notify you of the approval or rejection of the refund.
Approved refunds are generally processed within 7–10 business days. Processing times may vary depending on the payment method and financial institution.