Refund policy
Refund and Return Policy
All container sales are final. However, we may on discretion, make an exception for a return or refund. Return and refund requests are handled on a case-by-case basis. If a return or refund is approved, the following terms and conditions will apply:
1. Refunds (Monetary transactions)
Interac E-Transfers:
Refunds for payments made through e-transfer will incur a $25 administrative fee, deducted from the total refund amount.
Credit Card Payments:
Customers requesting a refund for purchases made via credit card will receive the full amount of the purchase minus the credit card processing fees.
Typical credit card processing fees include 2.9% + $0.30 per transaction These fees are non-refundable as we do not get those fees back once a transaction has been processed. It is important to be sure of a purchase before processing your card.
Wire Transfers:
Refunds for payments made via wire transfer will incur a $50 administrative fee, deducted from the total refund amount.
2. Returns (Physical returns)
Returns post delivery:
Trucking Costs: Customers are responsible for the cost of returning items, which includes transportation fees.
Gate Fees: A $45 Outgate fee and a $45 Ingate fee will be charged to the customer.
Refund Amount: The total refund will be the original purchase price minus trucking costs and gate fees.
Refused Deliveries:
If a customer accepts a container and then refuses it upon delivery, they will be charged for trucking costs in both directions, as well as the $45 Outgate and $45 Ingate fees.
The cost of the container will not be charged.
This bill is due on the same day the delivery was refused.
3. Conditions
All returned items must be in their original condition..
A receipt or digital proof of purchase is required for all returns and refunds.
4. Process
To initiate a return or refund, please contact our customer service team at (877) 607-7703 or send a reply to your Delivery Connect email.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds will be processed within 3-10 business days upon approval. Processing times will vary depending on method of payment.
Last Updated: Jan 1, 2025